2021年12月英语四级听力原文：短篇新闻1（沪江网校）_1

新闻
News report 1 （标重答案句）

Q1 United Airlines has apologized for mistakenly shipping an American family’s pet dog in the wrong direction to Japan. The dog owner’s beloved 10-year-old dog named Buddy, took an unexpected 16-hour flight to Tokyo following a mix-up by the airline. The dog owner’s family are currently in the process of moving. They were meant to be reunited with the pet in their new home city in Texas. But, when they arrived at the United Airlines cargo facility in the southern US state, they found a stranger’s dog waiting in Buddy’s place. Both of the dogs had been sent to the wrong destinations on connecting flights from Denver, with Buddy mistakenly being sent to Japan instead. Buddy was given a physical check-up when he arrived at Tokyo’s International Airport. The dog was then sent back to the US on a private chartered jet. “I'm so glad he's alive and coming home soon,” said the relieved dog owner. “An error occurred during the connections in Denver. Q2 We have notified our customers that their pets arrived safely. We will arrange to return the pens to them as soon as possible,”  a spokesperson of United Airlines said.

Q1 What does the news before say about United Airlines?
Q2 what did the spokesperson for United Airlines say they would do after the incident?